Clarus OnCall5.1.3 - App Store

Smarter After-Hours Call Management for Healthcare Providers

The Clarus OnCall App helps your practice manage after-hours patient calls-without the cost or hassle of a traditional operator or call center. Powered by AI technology, Clarus OnCall delivers better communication, stronger privacy, seamless documentation, and optimized workflows-all at a lower cost.

Our mission: let providers focus on what matters most-caring for patients.

Take Control of After-Hours Communication

With Clarus, providers choose how, when, and where they receive patient calls-and how they respond. Flexible options put you in charge of your time and your privacy.

Notification Options:

Push Notification

Email

SMS (Text Message)

Phone Call

Response Options:

Call Back (via masked caller-ID)

Recorded Voice Note

Text to Voice Message

How It Works

Clarus OnCall captures inbound patient calls for your office and automatically transcribed them into clear, summarized messages. These messages are securely delivered to your device.

You gain complete control over how and when to respond-ensuring patients receive timely, high-quality care, and your privacy is preserved.

Key Benefits:

No call center required

Better documentation & workflow

Increased provider flexibility

Enhanced patient experience

Protects provider privacy

Subscription required.

To learn more, contact info@claruscare.com.

Compatibility

iPhone

Requires iOS 14.3 or later.

Mac

Requires macOS 12.0 or later

Version History - Added a Change Password option in Settings so you can update your password directly in the app.
- Added support for Bluetooth audio devices, including compatible wireless earbuds and headsets, when listening to recorded calls and audio messages.
- Improvements to the audio player so it stays open until closed.
- Fixed an issue where some providers couldn’t reset passwords using the Forgot password flow. 5.1.3 Sep 28 - A new disclaimer now appears on designated screens: “Message and data rates may apply. See Texting Terms of Use.” The disclaimer links to http://claruscare.com/texting-terms-of-use and supports TCR compliance requirements for phone number provisioning.

-Success and failure notifications now appear after the following call actions: Dismiss, Complete, Complete + Archive, Archive, Forward, Add Note, and Response via Voice, Text-to-Speech, or WMA Reply.

-The Settings screen layout has been updated to align with the latest Figma designs.

-Several minor bug fixes and performance improvements were included in this release. 5.1.2 Aug 5 Routine maintenance updates. 5.1.1 May 26 Updated the OnCall iOS app for improved iOS 26 compatibility. 5.1.0 May 13 OnCall v5.0.2

- Bolstered log in security.
- Providers no longer need to dismiss the “patient is being called back” dialog when answering a call, eliminating the extra click and streamlining the callback experience. 5.0.2 Mar 26 · Keep your inbox clean with Auto-Archive Completed Messages

· Clearer Change Password labelling

· Smarter permission prompts for notifications and Face ID

· Notes and History now show item counts and remember your view preference

· Expanded character limits with a visible character counter 5.0.1 Jan 29 Refreshed Mobile 5.0 UI – Faster, clearer, and more intuitive workflows for providers.

Inbox - Smarter call lists with call type tags and always-visible patient details, plus quick access to notes and history.
Message Details – Easier navigation, streamlined demographics, added Notes access, and a new action bar to Respond, Forward, Dismiss/Complete, or add Notes.
Responding to Messages – View message details while replying, with a simplified and more intuitive voice recording interface. 5.0.0 11/13/2025 New Features

Support for the Web Message App

Providers using the mobile app can respond to messages using the new message response method, Web Message Reply. This replaces Text to Speech if the caller has opted in to receive SMS messages. The provider simply types a message, and the patient receives an SMS with a link. When opened, the link launches the WMA and displays the provider’s message in a clean, user-friendly web interface.

Note: Web Message Reply will show as an option for callers who have opted in for WMA. Until then, and for callers who have opted out or not opted in, the Text to Speech option will continue to display. This is caller specific.

- Updated App store images and compatibility requirements with iPhone iOS 14.3 or later, Mac macOS 12.0 or later, and removal of iPad. 4.11.1 07/26/2025 New Features

Support for the Web Message App

Providers using the mobile app can respond to messages using the new message response method, Web Message Reply. This replaces Text to Speech if the caller has opted in to receive SMS messages. The provider simply types a message, and the patient receives an SMS with a link. When opened, the link launches the WMA and displays the provider’s message in a clean, user-friendly web interface.

- Updated App store images and compatibility requirements with iPhone iOS 14.3 or later, Mac macOS 12.0 or later, and removal of iPad.Note: Web Message Reply will show as an option for callers who have opted in for WMA. Until then, and for callers who have opted out or not opted in, the Text to Speech option will continue to display. This is caller specific. 4.11.0 07/24/2025 Updated the user interface to support:

1. Completion Note Required – When enabled, users will be prompted to enter a note before completing an action.
2. Completion Note Template – A customizable template can appear in the note field to guide users in entering consistent, structured completion notes.

These updates help ensure documentation consistency and improve communication across teams. 4.10.5 04/30/2025 Bug fixes and enhancements

- Resolved data corruption issues
- Improved the notification settings.
- Fixed stability and crash issues. 4.10.4 03/20/2025 - Minor stability improvements to push notifications 4.10.3 12/19/2024 - Providers can now forward both urgent and non-urgent calls.
- The logged-in user’s name now displays on the settings page.
- Increased reliability of the application from failing to start.
- My Calendar now loads all events after the app relaunch.
- Group Calendar partners can be selected from a drop-down list.
- Activity History includes additional history details.
- Minor bug fixes 4.10.2 11/07/2024 - Restoring functionality allowing shared providers to be selected when forwarding a message. 4.10.1 09/12/2024 - iOS SDK upgrade to iOS 17
- Improvements and minor fixes 4.10.0 08/28/2024 - Supported improvements for the Cover My Call request 4.9.8 04/24/2024 - Support for message dismisses status indicated by a hollow circle.
- Support for changing a message's urgent or non-urgent status while forwarding.
- Support for forwarding to the office staff when a message is set to non-urgent. 4.9.7 03/30/2024 - Support posts will only appear while in the Calls inbox.
- Support posts and message count are now indicated on the Help button.
- General stability improvements. 4.9.6 02/14/2024 - Audio file player now supports 5-second skip-back and draggable position bar.
- Speaker can be enabled and disabled directly in the audio player.
- Support for pre-signed secure media files. 4.9.5 01/10/2024 - Help has been updated to use the Intercom article management system.
- Product updates and news are now displayed in help. 4.9.4 11/30/2023 - History view layout improved.
- Updated login password field display error.
- Updated login password reset instructions. 4.9.3 11/09/2023 - Version information relocated from Help to Settings. 4.9.2 06/16/2023 - Fixed an issue where new calls would appear as replied to in the calls list.
- Inbox displays the caller’s name instead of the caller’s phone number when available. 
- A circle icon indicates new messages. 
- Improved layout for notched iPhones. 
- Updated help. 4.9.1 03/21/2023 New feature: Click to call 4.8.0 08/03/2022 Clarus icon rebranding, Pendo SDK updates and bug fixes 4.7.1 05/23/2022